Service Plans

Service Plans

Our expert scientists and engineers are available to train and support your lab personnel to facilitate their use of the MassARRAY System.

Agena Care Essential Plan

Designed for labs that routinely use the MassARRAY System. It includes preventative maintenance, on-site applications support and fast response time to minimize workflow disruptions. This plan provides everything required to protect and maintain the system.

Agena Care Plus Plan

Our highest level service plan is designed for labs with priority turnaround time commitments. In addition to all of the benefits of our Essential plan, the Plus plan helps labs maximize productivity with applications training, next-day response time and guaranteed qualification services.